Frequently Asked Questions
Everything you need to know about bringing the resort experience home.
How do I care for my outdoor fabrics?
To maintain the longevity of your cushions and umbrellas, we recommend spot cleaning with mild soap and water. Always ensure the fabric is completely dry before storing to prevent mold and mildew.
What is your shipping policy for oversized furniture?
Large furniture items are shipped via specialized freight carriers. Delivery typically takes 7-14 business days, and you will be contacted directly to schedule a convenient delivery window.
Do you offer a warranty on your products?
Yes, we offer a one-year limited warranty on all products against manufacturing defects. This does not cover normal wear and tear or damage caused by extreme weather conditions.
Can I return an item if it doesn't fit my space?
We accept returns within 30 days of delivery for most items in their original packaging. Please note that a restocking fee may apply for large furniture returns.
Are your umbrellas wind-rated?
While our umbrellas are designed for durability, they should always be used with a weighted base and closed during high winds or storms to prevent damage.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Approved members receive exclusive pricing and personalized support for large-scale projects.